Results

Operational improvement measured in service, cash, cost, and execution

Charlie Kantz has spent more than 30 years leading operations, supply chain, procurement, warehousing, logistics, planning, systems, and business transformation. The examples below illustrate the type of results delivered across consumer products, e-commerce, retail, food, manufacturing, robotics, apparel, medical devices, and private equity-backed businesses.

Certain client names are withheld due to confidentiality agreements. Results vary based on client circumstances, scope, implementation, and market conditions.

Results summary

Outcomes across recent engagements

Customer service

→OTIF improved from 74% to 95%
→Fill rate improved from 68% to 91%
→Order cycle time reduced from 14 days to 6 days
→Amazon in-stock performance improved from 54% to 87%
→Customer service improved by 26%

Inventory and cash

→Inventory reduced by 17%
→Excess and obsolete inventory reduced by 32%
→More than $2 million in working capital released
→Inventory reduced by 31% in a robotics operation
→Inventory accuracy improved by 20% in 60 days

Cost and productivity

→Freight reduced by 24%
→Logistics costs reduced by 18%
→Manufacturing costs reduced by 23%
→Parcel costs reduced by 13.66%
→Premium transportation reduced by 45%
→Third-party labor reduced by 70%

Execution and capacity

→200-container backlog cleared in 30 days
→Warehouse capacity increased by 37%
→Dock-to-stock time reduced by 43%
→Split shipments reduced by 79%
→Daily order completion reached 100%
→40,000 sq ft of warehouse space released

Case 01 · PE-Backed Personal & Oral Care

Case Study 1 — Personal and oral care company

Situation

Weak customer service, high inventory, slow order processing, chargebacks, limited operating visibility, and fragmented execution across contract manufacturers, 3PLs, and internal teams.

Actions

—Established operating KPIs and management cadence
—Improved demand and supply planning
—Strengthened inventory controls
—Improved 3PL and supplier accountability
—Led ERP implementation and process design
—Supported acquisition integration
—Improved retailer and Amazon execution

Results

→OTIF improved from 74% to 95%
→Fill rate improved from 68% to 91%
→Order cycle time reduced from 14 days to 6 days
→Inventory reduced by 17%
→Excess and obsolete inventory reduced by 32%
→More than $2 million in working capital released
→Chargebacks reduced by 21%
→Amazon in-stock performance improved from 54% to 87%

Case 02 · E-Commerce Apparel

Case Study 2 — E-commerce apparel company

Situation

A fast-growing company managing a significant inbound backlog, inconsistent fulfillment, high freight expense, and weak operating processes.

Actions

—Stabilized inbound inventory flow
—Cleared a 200-container backlog
—Improved warehouse and fulfillment processes
—Implemented KPIs and daily management
—Improved returns and RFID processes
—Supported NetSuite and operating-process alignment

Results

→200-container backlog cleared in 30 days
→Dock-to-stock time reduced by 43%
→Split shipments reduced by 79%
→Freight reduced by 24%
→Daily order completion reached 100%

Case 03 · Small Kitchen Appliances

Case Study 3 — Small kitchen appliance company

Client name withheld under NDA.

Situation

A rapidly growing appliance company needed operational support for major retailer launches, replenishment, 3PL execution, retailer compliance, chargebacks, Amazon, and direct-to-consumer growth.

Actions

—Coordinated retailer launch readiness
—Managed inventory and replenishment execution
—Directed 3PL performance
—Reviewed and disputed chargebacks
—Corrected processes causing deductions
—Supported continued growth across retail and e-commerce channels

Results

→Approximately 89% of initial launch product shipped within the first delivery window
→97.6% recovery on disputed deductions
→More than $5 million in chargebacks and deductions resolved
→Company grew from ~$20M to more than $140M in revenue during the engagement
→Fractional leadership relationship has continued since October 2020

Case 04 · Robotics

Case Study 4 — Ozobot Robotics

Results

→Forecast accuracy improved by 28%
→Inventory reduced by 31%
→Service improved by 26%
→Component costs reduced by 19%
→Supplier terms extended
→Vendor-held inventory established
→Global sourcing and distribution improved

Case 05 · Entertainment & Media

Case Study 5 — Marvel Studios

Results

→Managed a 550,000 sq ft multi-site operation
→Implemented RFID asset tracking
→Released 40,000 sq ft of space
→Reduced premium transportation by 45%
→Reduced third-party labor by 70%
→Implemented a global inventory-management process

Case 06 · Footwear Retail

Case Study 6 — Bakers Footwear

Results

→Supported a 250-store retail network
→Managed a six-country supply chain
→Reduced manufacturing costs by 23%
→Reduced logistics costs by 18%
→Reduced transit time to stores by seven days
→Delivered approximately $1 million in small-parcel savings

Your company's results will depend on the problem, the operating environment, and the level of execution required.

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